Privacy Policy

We Take Your Privacy Seriously

Dignity Transportation Inc. is committed to protecting your privacy and safeguarding your personal information. We are dedicated to providing reliable transportation services while handling personal information responsibly and in accordance with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

When we collect personal information from you or receive emails, correspondence, or other information, we will make you aware of the purpose for collecting, using, or disclosing your information and obtain consent where required or appropriate.

Who Can Use the Application

The Dignity Transportation mobile application is designed for customers and authorized drivers of Dignity Transportation.

Customers may create an account directly through the application to request transportation services, view scheduled dispatches, review dispatch history, request quotes, access invoices, and make payments for transportation services.

Driver accounts are created and managed by Dignity Transportation through a separate web-based administrative portal. Authorized drivers are provided with login credentials and can use the application to access information related to their assigned dispatches and daily vehicle inspections.

Internal administrators do not use the mobile application.

Information We Collect

Customer Information

When customers create and use an account, we may collect personal information necessary to create and manage the account and provide transportation services.

Depending on how the application is used, this information may include:

• Name

• Email address

• Telephone number

• Account login information

• Pickup and drop-off locations

• Transportation requests and scheduled dispatches

• Quote requests and related information

• Dispatch and trip history

• Invoice and payment-related information

We use this information to provide and manage transportation services, create and manage customer accounts, process transportation requests, provide quotes, schedule dispatches, issue invoices, process payments, communicate with customers, and provide customer support.

Driver Information

The application may process information related to drivers and their transportation activities, including:

• Driver account and login information

• Assigned dispatches and trip information

• Circle Check submissions

• Vehicle mileage

• Vehicle inspection and maintenance-related information

• Trip check-in location information, where applicable

• Invoices, memos, and other operational information

This information is used to manage transportation operations, maintain vehicle inspection records, communicate dispatch information, and support the safe and efficient delivery of transportation services.

Location Information

The application may access a driver's location when the driver starts a trip or checks in at a relevant location.

Location information is collected only for operational purposes related to transportation dispatches, trip check-ins, and trip status.

The application does not continuously track driver locations and does not collect location information in the background.

Device Information

We may collect certain device-related information necessary for the operation, security, and maintenance of the application, including:

• Device type and operating system

• Application version

• Push notification token generated through Firebase Cloud Messaging (FCM)

• Device identifiers required for notification delivery and security purposes

This information is used solely to provide, maintain, secure, and improve our services.

How We Use Personal Information

We may collect, use, and process personal information for purposes including:

• Creating and managing customer accounts

• Providing transportation services

• Processing transportation and dispatch requests

• Scheduling and managing trips

• Preparing and responding to quote requests

• Providing invoices and processing payments

• Maintaining dispatch and trip history

• Managing driver assignments and operations

• Recording vehicle inspections and Circle Check information

• Recording trip check-ins and operational status

• Sending service-related notifications

• Providing customer support

• Maintaining the security and reliability of our application and services

• Meeting applicable legal and regulatory requirements

Payment Information

Customers may make payments through the application for transportation services provided by Dignity Transportation.

Payments are solely related to real-world transportation services and are not used to purchase digital content, subscriptions, or premium digital features within the application.

Payment processing is provided through Authorize.Net. When a customer chooses to make a payment, the payment process is completed through an Authorize.Net payment page displayed within the application using a web view.

Dignity Transportation does not collect or store complete payment card information within the mobile application. Payment information is processed by Authorize.Net in accordance with its applicable privacy and security practices.

Push Notifications

Our mobile application may send push notifications to customers and authorized drivers regarding transportation services and operational activities.

These notifications may include:

• New trip assignments

• Trip updates or modifications

• Trip cancellations

• Schedule changes

• Customer-related transportation updates

• Driver-related operational alerts

• Important service announcements

To provide these notifications, we may use Firebase Cloud Messaging (FCM). Device identifiers or notification tokens may be collected and processed solely for the purpose of delivering notifications to your device.

Push notifications are used for transportation and operational purposes and are not used to track your location through the notification service.

You may disable push notifications at any time through your device settings. However, disabling notifications may affect your ability to receive timely updates regarding transportation requests, trip assignments, schedule changes, cancellations, and other important service updates.

Account Creation and Deletion

Customers may create an account directly through the application.

Customers may also request deletion of their account using the "Delete My Account" feature available within the application.

When an account deletion request is submitted, we will delete or anonymize personal information associated with the account, subject to information that we are required or permitted to retain for legal, accounting, taxation, fraud prevention, dispute resolution, regulatory, or other legitimate business purposes.

Certain records related to completed transportation services, invoices, and payments may be retained where required or permitted by applicable law.

Driver accounts cannot be publicly created through the application. Driver accounts are created and managed by Dignity Transportation, and authorized drivers receive their login credentials directly from the company.

Sharing of Information

Dignity Transportation Inc. does not sell personal information.

We may share personal information only when necessary to provide transportation services, operate and maintain the application, process payments, send notifications, comply with legal obligations, protect our rights and safety, or work with authorized service providers acting on our behalf.

Service providers that process information on our behalf may process information only as necessary to provide their applicable services and in accordance with their respective privacy and security practices.

Third-Party Services

The application may use third-party services to support the operation and functionality of the application, including:

• Google Firebase — for push notifications and other services, where applicable.

• Authorize.Net — for payment processing.

• Other service providers required for the operation, maintenance, security, and functionality of the platform.

Authorize.Net processes payment information when customers make payments for transportation services. Payment processing is completed through an Authorize.Net payment page displayed within the application.

These third-party providers may process information as necessary to provide their services and in accordance with their respective privacy policies.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain operational and business records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

Security

Dignity Transportation Inc. uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to personal information is limited to authorized personnel and service providers who require access to perform their responsibilities or provide services on our behalf.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our application, services, legal requirements, or privacy practices.

Any updates will be posted on this page. We encourage users to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, account deletion, or our privacy practices, please contact Dignity Transportation Inc. using the contact information available on our website.